Shipping policy
Shipping Policy
Overview
We are committed to providing a smooth and reliable delivery experience for all customers. Every order is handled with care and processed as quickly as possible through our fulfillment partners.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed on weekends or public holidays. During peak periods, processing may take slightly longer.
Shipping Times
We partner with international fulfillment providers to offer access to a wide range of products and efficient global delivery.
Estimated delivery times:
- Germany & EU: 6–12 business days
- Rest of Europe: 7–14 business days
- International: 10–20 business days
These timeframes are estimates and may vary depending on destination, customs processing, and logistics conditions.
Shipping Confirmation & Tracking
Once your order has been processed and shipped, you will receive a confirmation email.
If tracking is available for your order, a tracking number will be provided. Tracking information may take 24–72 hours to become active.
Customs, Duties & Taxes
International orders may be subject to customs duties or import taxes depending on the destination country. These charges are determined by local authorities and are the responsibility of the customer.
Delivery Delays
While we work closely with our fulfillment partners to ensure timely delivery, occasional delays may occur due to:
- Customs procedures
- Carrier disruptions
- Seasonal demand peaks
- Logistics network delays
We appreciate your understanding in such cases and will always assist you if any issues arise.
Address Accuracy
Customers are responsible for providing accurate shipping information at checkout. We cannot be held responsible for delays or non-delivery caused by incorrect or incomplete addresses.
Lost or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us. We will investigate the issue with the shipping carrier and provide support until it is resolved.
Contact
For any questions regarding your order or shipping, please contact our support team: